Refund policy

Due to the nature of our products, all sales are considered final. However, we may offer returns or refunds under specific qualifying conditions.

Eligibility for Returns/Refunds

To be eligible, items must:

    •    Be unused, unopened, and in original packaging

    •    Be returned in the same condition as received

    •    Include a valid reason for the return request

Xplicit Lashh reserves the right to deny any return or refund request that does not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or refunds on:

    •    Opened or used lash products

    •    Adhesives that have been opened or used

    •    Any item not in its original condition

Damaged or Defective Items

If your order arrives damaged or defective, you must contact us within 48 hours of delivery.

Please include:

    •    Clear photo evidence

    •    Your order number

Failure to report within this timeframe may result in denial of the claim.

Refund Process

If approved:

    •    Refunds will be issued to the original payment method

    •    Processing time may vary depending on your financial institution

Chargebacks & Disputes

By completing a purchase, you agree to contact Xplicit Lashh prior to initiating any chargeback or dispute. Failure to do so may result in denial of future service.

Right to Refuse

Xplicit Lashh reserves the right to refuse any return, refund, or exchange at its sole discretion